Cancellation and Refund Policy
Effective Date: December 01, 2024
At My Sure Life, we are committed to ensuring customer satisfaction and providing a clear and fair policy for refunds, replacements, and cancellations.
Refund Policy
We do not offer refunds for any purchases. However, if your order arrives in a torn or damaged condition, we will gladly replace it. Please review the following guidelines for eligibility and processes.
Replacement Eligibility
If your order is received in a torn or unsatisfactory condition, you may request a replacement within 7 days of receiving the product. To be eligible for a replacement, you must provide clear photographic evidence of the damage or defect.
Replacement Process
To request a replacement, please contact our support team at info@mysurelife.in with the following details:
- Your order number
- A description of the issue
- Clear photos of the damaged or defective product
Once we receive your request and verify the condition of the product, we will process your replacement and provide further instructions.
Refund Processing
As stated above, we do not offer refunds under any circumstances. If your product is damaged or defective, we will only provide a replacement.
Course Access
For course-related purchases, access to course materials will be denied immediately upon cancellation. No refunds will be issued for canceled enrollments.
Data Handling
Upon cancellation or replacement requests, your personal data will be handled in accordance with our Privacy Policy.
Contact Information
If you have any questions or concerns regarding this policy, please contact our support team at info@mysurelife.in.
Policy Updates
This policy is subject to change. We recommend reviewing it periodically for any updates.
This updated policy ensures clarity and fairness in our processes, aligning with our commitment to customer satisfaction and transparency.
